Privacy Policy
BESTMAS (M) SDN. BHD. ยท Last updated 14 November 2026
This policy explains how BESTMAS (M) SDN. BHD. ("Bestmas", "we") handles personal data when you interact with our Facebook Pages, Instagram accounts and Threads account, including through our apps "Bestmas Content Engine" and "Bestmas Customer Replies". We handle personal data in line with Malaysia's Personal Data Protection Act 2010 (PDPA).
What we collect
- Comments and replies you post on our posts and ads, with the name or username shown with them.
- Messages you send to our Facebook Pages or Instagram accounts.
- Public Threads posts about homes, kitchens, cabinets or renovation, with the username shown, when we choose to comment on them.
- Details you choose to give us, such as your phone number, unit or property, and what you need.
How we use it
- To reply to your comments, posts and messages and answer your questions.
- To follow up a quotation or visit you asked for.
- To keep a record of what we replied, so we can improve our service.
We do not sell or rent your personal data, and we do not share it with advertisers.
Who helps us
We use these services to run the tools above, only for the purposes listed:
- Meta (Facebook, Instagram, Threads), where the conversations happen.
- Google (Google Sheets and Google Drive), where we keep our records.
- AI providers (Anthropic and Google), which help us draft replies. A member of our team sets the rules for these replies and can take over a conversation at any time.
How long we keep it
We keep comment and message records for up to 12 months, then delete them. If you become our customer, we keep what we need for your project, warranty and legal records.
Your choices and deleting your data
- To see, correct or delete the personal data we hold about you, email bestmasm@gmail.com or WhatsApp 012-213 9488. We will act on your request within 30 days.
- You can also delete your comment or message on Facebook, Instagram or Threads at any time.
- If you connected one of our apps to your Facebook account, you can remove it under Facebook Settings > Apps and websites. Then contact us as above and we will delete the data we received through it.
Contact
BESTMAS (M) SDN. BHD.
Website: bestmas.com.my
Email: bestmasm@gmail.com
WhatsApp: 012-213 9488